Privacy Policy

At ActiveLiving Club, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our meal planning services.

Information We Collect

We collect information you provide directly to us, such as when you create an account, complete our wellness assessment, or communicate with our nutritionists. This includes your name, email address, age, dietary preferences, health goals, and any specific nutritional requirements or restrictions you share with us.

We also automatically collect certain information about your device and usage of our services, including your IP address, browser type, operating system, referring URLs, and information about your interactions with our website and mobile application. This technical data helps us improve our services and provide a better user experience.

How We Use Your Information

Your personal information is used primarily to provide our personalized meal planning services. This includes creating customized nutrition plans, connecting you with appropriate certified nutritionists, tracking your progress, and adjusting recommendations based on your feedback and changing needs.

We use your information to communicate with you about your account, send you important service updates, and provide customer support. With your consent, we may also send you educational content, wellness tips, and promotional materials related to nutrition and healthy living.

Technical information helps us maintain and improve our services, detect and prevent fraud, ensure security, and analyze usage patterns to enhance the overall user experience for all our members.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information with certified nutritionists and dietitians who are part of our network to provide you with personalized guidance, but only to the extent necessary to deliver our services.

We may disclose your information if required by law, such as to comply with a subpoena or court order, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.

In the event of a business transfer, such as a merger or acquisition, your information may be transferred to the new entity, but you will be notified of any such change and the new entity will be bound by this Privacy Policy.

Data Security and Retention

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure servers, regular security audits, and training our staff on data protection practices.

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you close your account, we will delete your personal information within a reasonable timeframe, except where we are required to retain certain information for legal or regulatory purposes.

Despite our security measures, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights and Choices

You have the right to access, update, or delete your personal information at any time through your account settings or by contacting us. You can also request a copy of the personal information we hold about you and ask us to correct any inaccuracies.

You may opt out of receiving promotional communications from us by following the unsubscribe instructions in those communications or by updating your preferences in your account settings. Please note that you will still receive important service-related communications.

If you are located in certain jurisdictions, you may have additional rights under applicable privacy laws, such as the right to data portability or the right to object to certain types of processing. Please contact us if you wish to exercise these rights.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website and mobile application. Cookies help us remember your preferences, analyze usage patterns, and provide personalized content and recommendations.

You can control cookie settings through your browser preferences, but please note that disabling certain cookies may affect the functionality of our services. For more detailed information about our use of cookies, please see our Cookie Policy.

Children's Privacy

Our services are intended for adults and we do not knowingly collect personal information from children under the age of 18. If we become aware that we have collected personal information from a child without appropriate parental consent, we will take steps to delete such information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make significant changes, we will notify you by email or through our services. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Team. We are committed to addressing your inquiries promptly and thoroughly.